Effective Date: June 1, 2024
Last Updated: June 1, 2024
OneSales Ltd (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, products, and consulting services.
1. Scope
This Privacy Policy applies to:
- Our website and online services
- Our software products
- Our consulting and professional services
It does not apply to third-party websites or services we do not control.
2. Information We Collect
We may collect:
- Contact information: name, email address, phone number, company name, job title.
- Account details: login credentials, user preferences, and profile information.
- Payment details: billing address, payment method (processed securely by third-party providers).
- Technical data: IP address, browser type, device identifiers, operating system, and cookies.
- Business data: information you share with us while using our consulting or software services.
- Communications: messages you send us, including support requests and inquiries.
We do not knowingly collect sensitive data (such as health information or government ID numbers) unless it is required for a specific service and provided with your consent.
3. How We Use Your Data
We use your personal data to:
- Provide, operate, and improve our software and consulting services
- Respond to your inquiries and provide customer support
- Process payments and manage billing
- Send service-related updates and communications
- Personalize your experience and deliver relevant content
- Conduct research, analytics, and product development
- Market our services to you (if you have opted in or are an existing customer)
- Comply with legal obligations and enforce agreements
4. Marketing Communications
We may send you updates about our products, services, or events.
- You will only receive marketing if you have opted in or are an existing customer.
- You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us at [privacy@yourcompany.com].
5. Legal Bases for Processing (EU/UK Residents)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under these legal bases:
- Contract: to deliver services you have requested
- Consent: when you agree to optional uses (e.g., marketing, non-essential cookies)
- Legal obligation: to comply with applicable laws
- Legitimate interests: to operate and improve our business, provided your rights are not overridden
6. Sharing of Data
We may share your data with:
- Service providers: hosting, analytics, payment processing, IT support, CRM, and marketing vendors
- Business partners: when collaborating on joint solutions or services
- Legal authorities: when required by law or to protect rights and security
- Business transfers: in the event of a merger, acquisition, or sale of assets
We do not sell your personal data.
7. International Data Transfers
If you are in the EU, EEA, or UK, your personal data may be transferred outside your region. When this happens, we use lawful mechanisms such as Standard Contractual Clauses (SCCs) to ensure your data remains protected.
8. Data Retention
We keep your personal data only as long as necessary to provide services, meet legal obligations, or resolve disputes. When no longer needed, we securely delete or anonymize your data.
9. Your Rights
Depending on where you live, you may have rights over your personal data, including:
- Access: request a copy of your data
- Correction: fix inaccurate or incomplete data
- Deletion: request deletion of your data (“right to be forgotten”)
- Restriction/Objection: limit or object to certain processing
- Portability: receive your data in a portable format
- Opt-out (California and other US states): opt out of sale or sharing of personal data
- Withdraw consent: stop processing where consent is the legal basis
To exercise your rights, contact us at [privacy@yourcompany.com].
If you are in the EEA or UK, you may also contact your local Data Protection Authority.
10. Cookies and Tracking
We use cookies and similar technologies to:
- Keep our website running securely
- Understand usage and improve performance
- Provide relevant marketing and advertising
You can control cookies through your browser settings or through our cookie banner.
11. Do Not Track
Some browsers offer a “Do Not Track” feature. Our website does not currently respond to Do Not Track signals.
12. Security
We use industry-standard safeguards to protect your personal data, including encryption, access controls, and monitoring. While we work hard to protect your data, no system is completely secure.
13. Children’s Privacy
Our services are not directed to children under 16 (or the age required by local law). We do not knowingly collect personal data from children.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent version. If changes are significant, we will provide notice via email or our website.
